System
Operations
Project
Delivery
Quality
Organizational
Development
Business
Value
Financials

This section contains examples of operational metrics reports to support your IT improvement and balanced
scorecard efforts.  Click on links in each of the six categories below for more detailed graphs and tables.  New
metrics and discussion topics are added regularly, so check back often and please also visit the Metrics Blog to
contribute to the discussion, or send comments to feedback@metricsportal.com.
Production Defects
Budget vs. Actual
Library of IT Metrics
System Reliability
Change Management
System Startup (Batch)
Glide Plane (SDLC)
Project "Due vs. Done"
Portfolio Status ("R-Y-G")
Server Utilization
Staffing vs. Targets
User Response TImes
System Stability
Offshoring
Consultant Rates
Testing
Turnover
Span of Control
Performance Feedback
Compensation
Chargeback Models
Source Code Management
Capacity Modelling
Work Backlog
Project Prioritization
Downtime Costing Model